Aberdeen – Time for Fresh Take on Back Office – Real-Time Work Balancing

Watch Omer Minkara, VP and Sr. Analyst at Aberdeen Research, as he shares recent, back-office research results. Aberdeen found that best-in-class organizations are on average 17 percent more likely to leverage automation and real-time data to prioritize, allocate, and balance workloads based on end-to-end service goals. These organizations are seeing nearly a 3X greater year-over-year improvement in service level achievement (SLAs), as compared to their peers.