Achieve Next-Level CX with Real-Time Customer Analytics

Today’s contact center continues to undergo dramatic transformation with historically high customer expectations, huge changes to the operating model of the contact center, and disruptive technical change. All of this has a profound impact on contact center agents. Supporting their success in navigating these changes is critical. In this webinar, we took a hard look at the many changes facing the human agents in the contact center and why now is the time to rethink our processes and strategies to support their success.

• What is the real nature of agent life today & what is at risk if our support for them doesn’t change?
• What are the approaches to caring for this change in support?
• What is the value created by adopting these changes?

Watch this on-demand webinar as Trent Isaacs talks about practical real-world methods for achieving next level CX in 2023 and beyond.

Speaker

Trent Isaacs
Sr. Director, GTM Strategy for Real-Time Work – Verint

Trent has been working in the contact center industry for over 25 years in a variety of roles. He passionately believes that the success of modern contact center workers is best achieved through technologies that build productive partnerships and help effectively manage customer interactions, drive game-changing business results and world-class customer experiences.