Adapting to Our New World: 5 Ways to Help Your Employees Work from Home
Adapting to Our New World: 5 Ways to Help Your Employees Work from Home
A large-scale pivot to a virtual contact center with short notice can create stress, but it doesn’t have to create chaos. This is a time of fear and uncertainty for your employees and your customers, but with the right tools and best practices, you can feel confident that your contact center agents and workforce will continue to provide the high level of service your customers need.
On this webinar, we’ll discuss 5 key strategies you can put in place immediately, including:
- Strategies to manage a fully remote contact center and workforce
- Maintaining employee engagement
- Understanding how employees are spending their time
- Leveraging your current technology investments
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