Webinar

The Role of Conversational AI and Workforce Automation in the Airline Industry

Today’s businesses need to uniquely support the modern, distributed workforce of humans and bots at scale. But, when faced with an increased number of customer interactions, escalated expectations for service, convenience and satisfaction, and a limited number of resources to support customer service — the role of AI is imperative to every CX strategy.

In this AdWeek Elevate AI webinar, hear from Verint’s Jason Valdina as he explores how AI is helping organizations, like Volaris Airlines, automate interactions, scale their customer engagement efforts, and improve key metrics while elevating customer experience.

In this webinar, you’ll learn how to:
  • Bring both employees and conversational AI together in your customers’ channel of choice to engage as one workforce, one brand
  • Automate common interactions to deliver a customer-centric experience while increasing operational efficiency
  • Better orchestrate reactive and proactive engagement by using data to inform new intents to address
Watch this on-demand webinar to learn how you can uniquely support the modern, distributed workforce of humans and bots at scale.

Watch On-Demand

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