Analog Devices Advances Digital-First Engagement for Customers and Employees

Hear how Analog Devices, a multinational semiconductor company serving 125,000 customers worldwide with more than 75,000 products in the industrial, communications, automotive, and consumer markets, uses Verint Community to offer a critical balance between self-service and human touch to improve customer engagement, drive real business value, and help close the engagement capacity gap.

With the open, API-rich Verint platform, Analog is able to expand digital experience for its customers while enhancing the company’s aim to continuously deliver top-level customer service.

In addition to helping Analog gain a deeper understanding of customers to improve products and service, Verint Community has also become a powerful educational and onboarding tool for new team members.