Analyst Q&A on Automated Quality
Analyst Q&A on Automated Quality
As guest speaker, Principal Analyst Ian Jacobs of Forrester Research, shared on our webinar, “Empower Your Employees with More Data, More Automation,” that using technology to automate your quality program — from scoring through coaching — can produce real-life benefits to your quality team as well as your frontline employees, your customers and your company.
As a follow-up to the webinar on automated quality management, he has produced a written response to the 5 important questions which he addressed. Watch the webinar and read these valuable perspectives in the Automated Quality Webinar Q&A document.
Ian Jacobs
Principal Analyst, Forrester Research
Ian advises senior customer service and customer experience executives on the technologies, processes and services that they use to win, serve and retain customers.
Download this Webinar
Thank You
The resource you requested is on the way, Analyst Q&A on Automated Quality. Keep an eye on your inbox! We are sending a link to the asset to your business email address provided on the previous page.
In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands increase CX automation and deliver AI business outcomes now.