What You Need to Know About Automated Quality Management for Public Safety

Automatically score up to 100 percent of your captured interactions across all communication channels

Public Safety Answering Points (PSAPs) face a number of challenges such as employee burnout, high turnover rate, budgetary constraints and growing citizen expectations. However, the quality of emergency response centers should never be compromised.

Your 911 center may already be recording 100 percent of interactions, but do you monitor and evaluate all of those calls across all of your channels? If your answer is no, critical insights into telecommunicator performance that could directly impact emergency response might be lost in your archive of unheard conversations.

Read this eBook to learn how to automate the entire response center quality process, from scoring evaluations to assigning coaching.