Analyst Report

Back-Office Agility Pivotal to Differentiated CX

Back-Office Agility is Pivotal for Differentiated Customer Experiences

According to new Aberdeen Research, the #1 Back-Office priority is now improving customer experience. Surprised? Over the years back-office leaders’ priority was cost reduction or efficiency and those are still priorities.

Find out how your peers ranked their top priorities and these insights:

  • Top 5 goals for back office and service leaders
  • How priorities have changed from 2017, 2019 to today and the driving forces behind them
  • ROI of transforming the back office to focus on CX
  • Steps to building an adaptable best-in-class back office

Download the report, Back-Office Agility is Pivotal for Differentiated Customer Experiences now.

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