5 Critical Steps to Back-Office WFM Success

Format: On-Demand Webinar

Customer Engagement Best Practices

Inefficiencies in the back office can have a dramatic impact on customer experience (CX) and retention. If you aren’t including your back office in your CX and Contact Center-as-a-Service (CCaaS) strategies, you are missing a key contributor to success.

Watch the on-demand webinar, 5 Critical Steps to Back-Office WFM Success, to learn how to extend workforce management into the back office to improve efficiencies and optimize resource utilization across the entire customer journey.

The webinar includes a demo that illustrates a phased approach for the adoption of capabilities to ensure fast value creation at a pace that works for your organization.

Don’t miss this opportunity. Register and watch on-demand now.

Speaker

Nicole Nevulis
Senior Director, Go-to-Market Strategy, Verint
A pioneer in transforming back-office operations with workforce engagement solutions, Nicole provides leadership to customers, partners, and colleagues globally to help organizations realize the benefits of digital transformation in their operations.