Webinar

Best Practices in Workforce Optimization

Workforce optimization (WFO) is a key aspect of call center operations and involves ensuring that agents are performing at their best, and that staffing levels are optimized to meet customer demand. Watch this webinar on-demand to learn about:

  • Ways to unleash the power of data in order to transform your business into an insight-driven operation to improve performance.
  • How to bust the myth that one must sacrifice optimal staffing levels to empower employees with control over when they want to work.

Get solutions and tips to help your contact center operations by watching this on-demand webinar today.

Speaker

Trudy Cannon

Trudy Cannon
Sr Director, Go-To-Market Strategy
Verint

Watch now

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