Blue Cross Blue Shield of Louisiana Connects Work, Data, and Experiences with Verint

Leveraging Verint Workforce Engagement solutions, part of the Verint Customer Engagement Cloud Platform and powered by Verint AI and Analytics, Blue Cross Blue Shield of Louisiana is better able to extract and understand critical insights from both customers and healthcare professionals, as well as connect with and extract data from back-end and other systems, to drive automation, continuous process improvement, and efficiency gains across its customer service operations.

With Verint, the leading health insurer cut average call time by almost a minute, “differentiating [itself] as far as delivering excellent customer experience,” while also reducing the time it takes to implement changes from three months to a matter of days, in turn improving time to market, agent proficiency, and member success.