Citizen Engagement Elevated

How to improve citizen services and increase constituent and employee satisfaction

Public sector organizations are used to doing more with less. As citizens become more comfortable with requesting help, goods and services online, their demand for digital self-service delivery of public services has increased. Managing this increasing demand within limited resources demands a transformation in service delivery, quality and efficiency.

Coping with rapid operational and policy changes brings with it a pressing need to connect departmental silos of data and processes, to unleash efficiencies and elevate citizen experience. Join this on-demand webinar to see how many different Verint solutions work together to ease the burden and help improve service delivery – for citizens and employees – in new and exciting ways.

Watch this webinar to see the demonstration of managing a lifelike case end-to-end. Get a glimpse of both the customer and employee side of the story and discover new ways to increase the efficiency of your contact center while improving citizen and employee experiences.

Speakers

Scott Montgomery
VP, Public Sector – SLED, Verint

David Moody
VP & GM, Case Management & Citizen Engagement, Verint

Reka Sarudi
Senior Content Marketing Manager, Verint