Claro Brazil Expands Insight into Its Customers’ Journeys with Verint Speech Analytics

Claro Brazil is Latin America’s largest telecommunications operator. It chose Verint Open Platform including Verint Speech Analytics to provide greater insight into its customers’ journeys—what they need and the ways the company can ensure it’s providing the best customer service possible. Claro Brazil has also seen tremendous value from the Verint solution’s outstanding transcription accuracy, with call transcripts a valuable behavioral data resource to help the organization’s sales team increase knowledge of customer service best practices and identify opportunities for increased sales.