Closing The Engagement Capacity Gap – Find out What’s Working from Organizations Getting It Right

As we look at the third year of data from Verint’s comprehensive Engagement Capacity Gap™ (ECG) research report, the rise of interaction numbers combined with stagnant or shrinking budgets create a gap in the ability to provide a superior customer experience. But this year, our data has shown that some organizations have met the challenge successfully and solved this CX-cost equation.

• What specific challenges are top of mind for organizations in 2023
• The differences between organizations who are struggling to close the ECG and those who have conquered it
• Steps you can take to get to the next step in your customer experience journey regardless of where you are today

Watch now and don’t miss this insightful fireside chat packed with real data from organizations like yours.

Speakers

Maribel Lopez
Founder and Principal Analyst of Lopez Research