Open CCaaS: Considerations when Moving Your Contact Center to the Cloud
Many organizations are considering moving all of their contact center operations to the cloud. When done right, a cloud-based contact center can help you gain flexibility, scalability, innovation, and more. But at the same time, missteps in this process can lead to disruptions for employees, negative experiences for customers, loss of functionality, and other unnecessary risks.
Speaker
David Singer
Global Vice President, Go-to-Market Strategy, Verint
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