Conversational AI Barometer: Chatbots and Next-Gen AI

Revealing Consumer Preferences for Chatbots and Conversational AI

Conversational AI technologies are so widespread that most people have interacted with a chatbot in some form. What we learn from these interactions helps boost our understanding of both the technology and consumer preferences so that organizations can design superior customer experiences.

To that end, Verint commissioned a survey – administered by an independent third party – of 1,000 US consumers between the ages of 18-65. We asked people from all walks of life about their interactions with chatbots and intelligent virtual assistants (IVAs).

This report reveals top-level findings and contains key takeaways on:

• Consumer chatbot usage and preferences
• Comfort levels with the technology
• Cultural trends
• Generational trends
• Device and privacy preferences
• Uses by industry
• Future expectations and more

Download the full report to understand consumer preferences and how you should design your conversational AI experiences.