Conversational AI: Delivering Excellent Self-Service Outcomes

It wasn’t long ago that AI-powered virtual assistants were thought of as a novelty by many contact center leaders. Now, intelligent virtual assistants (IVAs) are a necessity – and this technology needs to do more than just contain and deflect interactions. Watch this webinar on-demand to hear from Verint’s Brian Yang, Senior Director, Product Management, about how today’s conversational AI doesn’t merely talk with your customers, but rather performs complex self-service tasks. He shows how Verint takes the risk out of deploying an intelligent virtual assistant and how this technology delivers big savings and a better customer experience.

Speaker

Brian Yang
Senior Director, Product Management
Verint