Customer Experience + Customer Service: Breaking Silos to Unify CX

Executive’s Guide to 5 Enterprise Chatbot Use Cases that Future Proof Your Business

As an executive or business leader, it’s your job to understand the pulse of your market and to deliver on your brand’s promise to best serve your customers while driving business success. That’s where enterprise chatbots, also called intelligent virtual assistants (IVAs), enter to help you solve your business challenges through digital, automated conversational interactions. Here’s the rub, without a foundational business strategy with proper use cases for your IVA deployment, your enterprise loses out on optimizing artificial intelligence (AI) insights and business results. This whitepaper addresses both the market shift that requires executives to take an AI approach to IVAs as well as five enterprise use cases that enable you to proactively meet that challenge.