CX Automation in the Digital Contact Center

A Verint Partner Enablement Webinar

Format: On-Demand

Organizations want to elevate customer experience without additional labor cost—and in the contact center, this is particularly challenging. As customer expectations have risen and digital channels have become the norm, traditional contact center solutions have a difficult time addressing these changes. The problem has changed, so the solution needs to change, too.

Watch David Singer, Vice President, GTM Strategy of Verint, in this on-demand webinar dedicated to Verint partners, where he will walk through the new CX automation capabilities that allow today’s digital contact center to close the Engagement Capacity Gap™. Closing this gap means happier customers at a lower cost and:

1. Is not driven by telephony.
2. Includes best-of-breed CX solutions.
3. Is built on automation.
4. Includes a unified view of data.
5. Includes an open ecosystem.

The digital contact center drives real business value. With the Verint Platform, customer experience automation comes first, providing seamless experiences — from self-service to assisted service — to automate, orchestrate, and scale differentiated experiences. Register now to watch the on-demand webinar.

Speakers

David Singer
VP, GTM Strategy, Workforce Engagement
Verint
 

Ken Carney
VP, North America Channel Sales
Verint