Webinar

CX Automation: The Secret Sauce of Quality Programs

In 2024 contact center quality programs don’t have to be slow, expensive, and inefficient. CX Automation is here to help you improve the quality of customer interactions and agent experiences. Watch Verint Quality experts Tricia Manning, Brendan Dillon, and Reka Sarudi to learn and see how innovative AI-powered bots can increase efficiency, improve accuracy, and reduce costs.

In this webinar, we’ll cover:
  • What CX automation is and how it can accelerate quality programs.
  • How to manage growing demands without expanding your workforce.
  • Important considerations when incorporating AI and bots.
  • A short demonstration of how Verint Quality Bots can address important business challenges.

Watch the on-demand webinar to learn how AI-powered bots can drive quality improvements for your organization.

Speakers

Tricia Manning
Tricia Manning
Director, Go-to-Market Strategy, WFE | Quality & Compliance
Verint

 

Réka Sarudi
Reka Sarudi
Senior Content Marketing Manager, Content and Digital Marketing
Verint

 

Brendan Dillon Verint
Brendan Dillon
Manager, Solution Consultant
Verint

Watch now

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