Delivering Great CX with Less Effort and Lower Costs: The Total Economic Impact of Verint Digital-First Engagement

Verint recently commissioned Forrester Consulting to conduct a study of the financial benefits of deploying Verint Digital-First Engagement solutions. After interviews with our customers and a financial analysis of our solutions, Verint has published “The Total Economic Impact™ of Verint Digital-First Engagement.”

 

As published in the independent study, Forrester found that over a three-year timeframe, a composite organization experienced benefits of $22.8 million versus costs of $6.14 million and realized a 271 percent return on investment with a payback period of less than six months.

 

In this webinar, our guest speakers Forrester analyst Kate Leggett and consultant Leigh Greene review the findings of the study along with Heather Richards, Verint’s VP of Go-to-Market for Digital-First Engagement. The discussion includes insights about the findings as they relate to market trends around self-service, conversational AI, knowledge management and other digital engagement solutions. Also, you’ll hear insights from Verint customers about how they’re using Verint Digital-First Engagement solutions.

 

VP, Principal Analyst, Forrester

 

 

VP of Go-to-Market, Verint Digital-First Engagement, Verint