DenizBank Employs Total Quality Approach to Drive Improved Outcomes in Real Time

Hear how DenizBank, one of the largest banks in Turkey, maximizes agent performance and creates satisfied customers while, at the same time, reduces costs through the Verint Customer Engagement Cloud Platform and Verint Da Vinci AI and Analytics-powered solutions.

Using Verint Automated Quality Management, Verint Speech Analytics, Verint Real-Time Agent Assist, and Verint Passive Voice Biometrics, the bank expanded quality evaluation and scoring from 1% of interactions to 100%, increased quality and compliance scores by 30%, boosted sales by 15%, and reduced employee turnover by 10%.