Guide to Digital-First Engagement in the Energy Industry

In the UK, 31 energy companies have collapsed since the start of 2021, Germany is warning of winter blackouts and energy prices are rising at 3x the rate of food in the US – skyrocketing wholesale prices are a global issue.

This guide analyzes the impact of rising gas and electricity costs on energy firms and how to harness the power of digital-first engagement to provide stability for their customers in these volatile times.

We help you to understand how to effectively manage surges in customer conversations by using intelligent automation to ease pressure on the contact center while also helping the most in-need customers coping with rising bills or power outages.

In this guide you will learn:

• How rising energy costs are changing the nature of customer engagement
• Key strategies to reduce average handling times and cost per resolution in the contact center
• Customer-centric omnichannel strategies to help power companies manage the energy crisis

Download this guide now to check that you’re keeping your CX stable.