How Mature Are Your Digital Experiences? A Step-by-Step Guide to Integrated, Impactful CX

Getting your customer experience (CX) right drives business success. Not only does a better CX improve customer satisfaction, increase retention, and create more engagement, it also drives key business results, including lower operational costs and higher profits. As digital channels dominate customer interactions, digital experiences are critical to get right. With some customers reporting that they would pay up to 3x more for a better experience, it’s time to move beyond the status quo and level up your CX.

But many companies wonder about their own CX maturity and how they can start improving their operations and processes to deliver strategic, exceptional CX. That’s why we wrote this eBook. Inside you will learn more about Verint’s Digital Maturity Model, where we share real tactics and strategies based on what has worked for our clients around the world.

Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools.