Driving Engagement Throughout the Employee Lifecycle

CrmXchange Webinar

Customer engagement is evolving. Today every employee can impact customer engagement on any channel as One Workforce. But what is the impact to your employees? How does the change in their role with customers impact their engagement? With the Great Resignation continuing into 2022, and nearly half of employees looking for a new job or plan to soon, how will you entice half your workforce to stay?

While engagement can be hard to define, you know when it’s not there. Learn how employee engagement should start even before a person is hired—during the recruiting process—and span throughout the entire employee lifecycle. Gain ideas to improve what you’re already doing—and new ideas to consider implementing.

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Trudy Cannon
Verint’s Director of GTM Strategy

Trudy Cannon is Verint’s Director of GTM Strategy supporting the Workforce Engagement Management suite including Workforce Management, Verint Monet, Performance Management, Quality Management and Engagement Data Management.  In this capacity, she is responsible for driving go-to-market strategy, developing offerings, building tools, messaging, collateral, and sales enablement materials to support market growth.

Trudy joined Verint in 2011 and has held the role of Application Consultant in the Services organization and Solution Consultant in Solution Sales supporting the WFE before joining the go-to-market team.  With over 25 years’ experience in contact centers, prior to Verint, Trudy held management positions with the largest telecommunications provider, a multinational financial services corporation and a major airline.