Engage21 AI & Analytics

The Four Consumer Psychology Questions to Answer if You Want to Win in Customer Experience

Rapid innovation in artificial intelligence and analytics is shaping the future of customer engagement. Transforming AI ideas into real business outcomes requires an expert partner and a platform that connects advanced technology with business needs. Within the Engage21 on-demand series, Verint offers insights on the topic.

Learn more in the webinar, “The Four Consumer Psychology Questions to Answer if You Want to Win in Customer Experience.” In this talk from Philip Graves, Behavioral Psychologist and author of Consumer.ology, Graves breaks down the four key questions necessary to deliver and win in customer experience. In uncovering the questions, you’ll also explore the role of consumer psychology and methods to answer those questions in a way that works for your business, along with real-world examples where companies have got it right or wrong. Simply fill out the form to access the full recording or click the button below to preview the session’s short trailer.