Engage21 Back Office Recordings

Transform Your Back Office into a Customer Care Center

The back-office has a direct impact on operational costs and customer experience. The more efficient your operations, the lower your costs will be. Within the Engage21 on-demand series, Verint offers insights on the topic.

Learn more in the webinar, “Transform Your Back Office into a Customer Care Center.” In this session, Change Manager, Xander van der Poel, has been working with Nationale-Nederlanden, the largest insurer in the Netherlands, to transform their back-office operations into a customer care center. He firmly believes, “Customer service is not a department. It is a mindset.” Join this session to learn how repositioning five key levers at NN increased efficiency and effectiveness by 20% and dramatically improved service delivery and customer engagement. Simply fill out the form to access the full recording or click the button below to preview the session’s short trailer.