Deliver Conversational CX Across Your Digital-First Engagement Channels

When it comes to engaging with brands, customers’ expectations have never been higher. But with so many digital channels to consider – from live chat to communities and social media to private messaging – which channels make the most sense for your business?

In this session we discuss best practices for powering customer conversations over digital channels, how to engage a thriving community, and how to power interactions at scale with Verint Digital-First Engagement solutions, which can:

• Drive personalized, proactive connections on a customer’s channel of choice
• Automate interactions and improve key metrics while elevating customer experience
• Combine a workforce of humans and bots seamlessly with engagement orchestration
• Harness data to drive insights and action with Verint Da Vinci AI and Analytics

Watch this session as a first step to seamlessly providing your customers with the right experience at the right moment on their channel of choice.

Speaker

Jason Valdina
Senior Director, Go-to-Market Engagement Channels