Unify Your Customer Insights with Next-Generation Interaction Analytics

Your customers use more channels than ever to contact you, with so many interactions across phone, chat, social media and more, it’s hard to see the full picture of your contact center. And when there is no shortage of data to review, it’s a challenge to see what really matters.

Are your analytics solutions keeping up? To get a complete picture of your customer sentiment and service experience, you need a combined view of customer interactions across channels, including voice and text. And to truly make an impact, you need more than just reports: you need to take action and automate workflow immediately when there is a problem that requires attention.

Verint Interaction Analytics provides you with:

• Unified dashboards
• Proactive notifications
• Actionable insights to measure and improve your customer service across channels

Watch this session to see how Verint Interaction Analytics can help you achieve unified customer engagement.

Speaker

Manya Mayes
Sr. Director, Go-to-Market Text Analytics, Verint