White Paper

American Banker: Evolving Bank Branch Operating Models Requires New Approaches to Staffing

The shift to digital channels by consumers has put pressure on banks to change their branch operating models and their approach to branch staffing.

In a February 2022 survey, American Banker found that 90% of banks are experimenting with new branch operating models. Yet only 52% of banks use branch workforce management tools that can support the flexible planning and scheduling needed to staff these new branch models.

Branch banking executives are starting to realize that workforce management is more than just scheduling.

Learn how modern branch workforce management solutions can help optimize resource utilization and support key strategic goals such as improving efficiencies, growing revenues and enhancing the customer experience.

Download the research to learn more.

Evolving Bank Branch Operating Models Requires New Approaches to Staffing

Evolving Bank Branch Operating Models Requires New Approaches to Staffing

Access the White Paper

* indicates a required field

Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, American Banker: Evolving Bank Branch Operating Models Requires New Approaches to Staffing.  Keep an eye on your inbox!  We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands increase CX automation and deliver AI business outcomes now.