Faster. Safer. More Cost Effective. Welcome to the New World of Call Authentication

Customers want to know that their interactions with your contact centers are secure, but they don’t want to endure a lengthy authentication process before they can make a change to their account or inquire about service. And that monotonous process isn’t fun for your contact center agents, either. What’s more – the time spent authenticating is costing you money.

Call Verification, offered in Verint Da Vinci Call Risk Scoring Service, can reduce average handle time and customer friction, while also delivering a better – yet still safe – customer experience that’s also better for agents. In this presentation, you’ll hear from Verint experts about how this technology makes for safe, secure, and sophisticated contact center operations.

Additionally, you’ll learn about the fraud detection and protection capabilities of the Call Risk Scoring Service and how it leverages the unique abilities of Verint Interactive Voice Response (IVR).

Fill out the form now to watch this on-demand session.

Speaker

Dan Raup
Sr. Director, Market Development

Tim McCurry
Director, Product Management