Fiserv Elevates CX Automation and Reduces Costs with Verint AI-Powered Bots

Leveraging the flexibility of Verint Open Platform, enabling an environment of best-of-breed Verint Business Analytics solutions on-premises and Verint Da Vinci AI-Powered Bots in the cloud, learn how Fiserv, a leading global fintech and payments company, elevated CX automation, improved efficiency, and reduced costs. Becky Collins, Customer Experience Analyst at Fiserv, shares how Verint’s solutions – from Verint Quality Bot and Verint Coaching Bot to Verint Speech Analytics and Verint Desktop and Process Analytics – helped the company increase quality monitoring coverage without adding headcount, enhance transcription accuracy, reduce call volume, and more.