From Hype to Habit: Weaving Customer Experience into the Fabric of Your Business

with Megan Burns, Founder and Principal of Experience Enterprises

You can have the best CX strategy in the world, but if you can’t get your organization to execute it you may as well have nothing. Unfortunately, that’s the biggest challenge most CX leaders face: galvanizing people outside their team to take action on – and ultimately ownership of – CX work.

This webinar explores the functional and psychological roadblocks that keep others from embracing CX even when they think it’s important and offers practical guidance on how to break through those barriers so the whole company takes an active role in pursuing CX goals.

You will come away from this on-demand webinar with:

• A deeper understanding of the issues that hinder CX action and how to overcome them
• A framework for shifting people from purely verbal CX support to ownership and action
• Guidance on how to use small, strategic steps to spark a snowball of forward momentum

Watch this on-demand webinar today to uncover Megan Burns’ insights.

Speaker

Megan Burns
Founder and Principal of Experience Enterprises

Megan Burns is a customer experience strategist, author, and keynote speaker who helps companies deliver world class experience so they can grow faster and generate more value. Her specialty is activating organizations around CX. She helps leaders design and implement what she calls an “activation strategy” – a personalized plan for how to get executives and employees to understand, support, and actively participate in the work required to reach CX goals.