North American Employee Engagement in the Contact Center Industry

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The disruption of the last few years has shone a spotlight on customer and employee behavior, forever changing the way businesses engage with both. Frost & Sullivan points out that the contact center industry, in particular, has been hit with twin challenges of responding promptly to a fast-changing consumer base and the need to rapidly move agents to work at-home models. In an industry with high employee turnover, the necessity to engage and retain employees has reached an all-time high.

Frost & Sullivan’s Customer Value Leadership Award recognizes the company that offers products or services customers find superior for overall price, performance, and quality. Verint earned the Frost & Sullivan’s 2022 North American Customer Value Leadership Award in employee engagement for contact centers industry. This report breaks down the various aspects of Verint as a company, and in particular ranks aspects of Verint® Intelligent Interviewing™ including:

Customer Ownership Experience
Price/ Performance Value
Customer Purchase Experience
Customer Service Experience
Customer Acquisition
Brand Equity

Download the report and learn how Verint Intelligent Interviewing applies predictive analytics to automate elements of the interviewing process to find the best candidates.

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