Verint Leads on Frost Radar Ranking of Most Innovative VoC Vendors

What are your customers saying? Listening to the Voice of the Customer (VoC) is a critical capability in the CX driven marketplace of today.

Chances are, your organization is collecting VoC data already, but how do you move beyond listening to understanding?

The Frost Radar™ report is designed to sort through the competitive marketplace of VoC Vendors, highlighting the top 10 performers, of which Verint received the highest marks in innovation.

Read the Frost Radar Report

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Voice of Customer Innovations

Frost & Sullivan conducted research on more than 50 top companies in the VoC space, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

The result of this research was the creation of a Frost Radar™ report designed to identify those companies most instrumental in advancing the future of the VoC Industry.

Frost and Sullivan found that Verint’s robust intellectual property portfolio of more than 650 global patents and patent applications, was one of many reasons Verint was the highest scoring company on the Innovation Index.

Verint’s Innovation Advantage

Frost and Sullivan also identified several other factors explaining Verint’s success, including:

Active customers in over 175 global countries
Quickly advancing AI innovations
A network of consulting partnerships

Frost Radar Report on VoC

With thorough examination of globally competitive brands in the VoC Marketplace the Frost Radar report explores:

Which vendors are innovating in the VoC space
The strengths and areas of improvement for various VoC vendors
Factors to consider when choosing a VoC vendor

Frost and Sullivan identified a number of insights on the strategic importance of choosing the right VoC Vendor, including:

27%
Of businesses believe inefficient/bureaucratic company decision-making thwarts digital transformation
40%
Of businesses expect investment in AI, big data analytics, data visualization, and IoT to be high priorities
27%
Of businesses consider collaboration technologies to be a top priority in order to consolidate data

Wherever your current Voice of the Customer programs stand today, Verint Experience Management can help.

Verint solutions are designed to be at the forefront of innovation in many fields, including full lifecycle CX, feedback, and the omnichannel customer experience. Our VoC capabilities are no exception.

Find Out More About Verint Experience Management