Getting Value from Your Customer Engagement Data

A CrmXchange webinar

Engagement data – that spans across interaction, experience, and operational data – can reveal opportunities to boost efficiency, improve employee performance and enhance customer satisfaction. However, engagement data often exists in silos, making data access a daunting task.

Hear from our expert speakers as they demonstrate an easy way to break down data silos, access AI-powered insights, and realize the true value of your engagement data.

In this webinar you will learn how:

• To connect data across all engagement channels effortlessly for a holistic view of your organization’s performance.
• To use an AI-powered intuitive and unified interface to effortlessly deliver in-depth analysis to agents and management – without reliance on their IT teams.
• To facilitate timely and well-informed decisions, maximizing your return on investment.
• To enhances the accuracy and effectiveness of your artificial intelligence systems by utilizing a single source of data to train your AI models.
• Make your data work for you and open up a new dimension of engagement data analysis.

Watch this webinar on-demand to learn more about how your organization can tap into the powerful insights of your engagement data.

Speakers

Tricia Manning, Director, GTM, Workforce Engagement, Verint

Tricia joined the Verint team in 2021, bringing over 20 years of experience in technology and marketing leadership. In her current role, Tricia is responsible for driving go-to-market strategies for the Verint Quality and Compliance portfolio.  She has held previous leadership positions in corporate marketing, retail product marketing, brand management, field marketing, and business development. Tricia has a B.A. in Marketing and Pragmatic Marketing Certification (PMC-VI).

Hilie Bloch, Senior Director, Product Management, Verint

Hilie is responsible for driving the product strategy for Verint’s open CCaaS solutions focusing on Engagement Data Insights. The strategy and solutions are focused on opening Verint’s CCaaS platform and allowing the abundance of enriched engagement data to be available for search and discovery making it very easy and intuitive for business users to take immediate action. Hilie joined Verint 2018 and has held a variety of roles in Verint including Director and manager of Speech and Text Analytics product management group, and global innovation leader.