Webinar

Mastering the Fundamentals: How Automation Is Shaping Workforce Management

CX Automation is enhancing customer experiences, enabling you to balance their expectations with cost efficiency. However, this advantage can present challenges for your workforce management (WFM) practice if the fundamental impacts are not considered.

Join Verint’s Mike Wroblewski, Sr. Director of Presales Consulting, and Trudy Cannon, Sr. Director of Go-to-Market, as they explore how CX Automation it is transforming the core aspects of WFM. This discussion will go beyond the basic definition of CX Automation (hint: it’s more than just intelligent virtual assistants).

Key discussion points include:
  • The impact of automation on forecasting and staff planning practices
  • The importance of providing additional support to employees as automation increases
  • The outcomes of successfully integrating CX Automation into your WFM practices, and the consequences when it fails

Watch this webinar now on-demand!

Speakers

Trudy Cannon
Trudy Cannon
Sr. Director – Go-To-Market Strategy
Verint
Mike Wroblewski

Mike Wroblewski
Sr. Director, Solution Sales
Verint

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