How Do Banks Measure Up Against Verint’s Customer Experience Index?

Branch WFM & Analytics Summit 2022

The Verint Customer Experience Index examines customer satisfaction and Net Promoter Scores® for 15 top banks based on consolidated assets according to the Federal Reserve. In addition to the rankings, our study examines changing customer needs over the last year and those impacts on channel use, customer journeys, and customer values. Today’s presentation focuses on the impact on bank branches.

Speaker: John Proctor, Strategic Account Exec, Key Accounts, Experience Management, Verint