How Mature Are Your In-Location Experiences? A Step-by-Step Guide to Impactful, Integrated CX

As customers increasingly return to stores, banks, and brick-and-mortar businesses, the in-location customer experience is more critical than ever before. The last two years have proven that customer experience (CX) is no longer an optional focus for any business and has a direct impact on your customers’ in-location experience. A better CX increases retention, drive engagement, and increase customer satisfaction, and CX improvements also have a great impact on in-location efficiency and operational revenue.

Download this eBook and learn how to rapidly improve the in-store experience, connect silos, and truly understand your customers – based on the work Verint has done with retail and banking clients around the world.

Learn where you fit today among three stages of CX maturity, from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools.