Increase Your Customer Experience Flexibility, Agility, and Capacity with Channel Automation

On-Demand Webinar

Deliver omnichannel customer engagement with fewer resources and less effort

Customers expect to interact with brands in much the same way they do with friends and family. This means that businesses must engage across a wider range of channels than ever before. From live chat to Facebook Messenger, and email to WhatsApp, customers have the same expectations of an effortless experience regardless of channel.

Organizations, therefore, need a new approach to help manage this growing customer preference – one that allows them to meet increasing customer expectations and interactions while breaking down workforce silos that can result when new channels are added – making it possible for brands to engage in a truly omnichannel way.

But despite the shift in consumer preferences and the explosive growth of digital engagement channels many businesses still struggle to know where best to invest their business resources. In this session, we’ll not only cover where best to start, but also show how to use conversational AI to increase self-service and improve business efficiency.

Register for the webinar, “Increase Your Customer Experience Flexibility, Agility, and Capacity with Channel Automation.”

Speaker

Jason Valdina
Sr. Director, GTM Strategy, Digital-First Engagement Channels
Verint