Businesses Using AI Are 2x More Effective at Delivering Contact Center Outcomes
Businesses using AI for self-service across voice and digital channels are much more effective at achieving business outcomes such as interaction containment and first contact resolution.
Businesses Using AI More Confident in Meeting Future Customer Expectations
Using AI to deliver self-service doesn’t just help businesses generate outcomes today. CX leaders who are already harnessing AI are 1.7x more likely to be highly confident in their ability to meet customers’ needs two years from now.
More Businesses Are Implementing AI for Self-Service
53% of businesses are already using AI for self-service and, of those that aren’t, 76% plan to do so in the next year.
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