Introducing Anna: The Virtual Coach enabling a leading insurer to carry out exceptional customer conversations

Available On Demand | 1 hour

This award-winning, personalised, virtual coaching innovation motivates agents to consistently hit targets and drive customer satisfaction.

Tryg A/S (the largest insurance company in Scandinavia) constantly innovates to drive the best possible customer satisfaction. Powered by Verint Speech Analytics, they created Anna, a virtual coach which creates personalised employee experiences combined with KPIs and delivers the ‘feel’ of real-life coaching.

In this webinar, Ronja Bogachov (data analyst & product owner at Tryg) explains how virtual coach Anna enables the business to:

• Provide personalised virtual coaching for over 420 claim handlers at one time
• Drive large-scale cultural change and desired behaviours among agents
• Enhance key metrics, including a CSAT score which improved by 2%

Join this highly insightful session led by Tryg and their partners Axcess Nordic and Verint to discover the highly scalable and unique solution to improve individual employee performance and customer satisfaction.

Presenters

Frederik Sjørslev Søgaard
SVP at Tryg, Claims DK

With extensive experience of leading and creating organisations with passionate employees and managers that deliver strong results, Frederik believes results are best created through customer insights, analytics, talented employees and visible leadership.

Ronja Roswall Bogachov
Data Analyst and Product Owner at Tryg, Claims Insights and Analytics

With a background of providing valuable data driven insights to drive good understanding and adaptability at Tryg, Arla Foods and Peopleway, Ronja believes that engagement of end-users is key to achieving this. Her ethos is to always create clarity from complexity through smarter use of data.

Christian Gabriel
Business Consultant & Speech Analytics Specialist at Axcess Nordic

A consultant, speaker and strategist at Axcess Nordic, Christian helps organisations across the Nordics region link customer engagement to their business goals through Speech Analytics and related areas of perfecting the customer experience and optimising the workforce. Spearheading Speech Analytics at Axcess Nordic, Christian enables customers build strong business cases for Speech Analytics, drawing on a track record working in large organisations.