Analyst Report

ISG Research: Contact Center Advanced Buyers Guide

Verint Named a Leader

Contact center technology has evolved to meet the growing needs of today’s customers. Your contact center no longer needs to be built around the phone channel and ACD but can instead use data and AI as a foundation to drive a superior customer experience while lowering costs.

In their “Contact Center Advanced Buyers Guide,” ISG Research assesses how well software providers address a wide range of contact center capabilities, including:

  • Interaction routing
  • Agent management
  • Customer experience management
  • Supervisor capabilities
  • Employee engagement
  • AI and automation
  • Analytics
  • And more

Verint is cited as an Exemplary vendor for performing among the best in meeting overall product and customer experience criteria. Download the ISG Research “Contact Center Advanced Buyers Guide” today to learn more.

Download now

*Indicates a required field

If we know of you from our business directory we will prepopulate the form for you.

Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, ISG Research: Contact Center Advanced Buyers Guide. Keep an eye on your inbox! We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands increase CX automation and deliver AI business outcomes now.

APAC-pattern 01