Webinar

Knowledge Management Techniques to Deliver Service Anywhere

As support touchpoints proliferate, the role of knowledge has expanded from a standalone repository to a dynamic component of all employee and customer-facing tools. Watch this on-demand webinar, where we explore evolving practices to embed knowledge within and across many applications. You will get a deeper understanding of how to leverage features such as tailored authoring and entitlement settings, powerful search and tagging, and context processing to drive high quality interactions.

In this session, we also explore the opportunities for automated knowledge delivery and channel transition techniques to enable seamless customer journeys. Finally, hear key features identified that optimize how content is viewed to empower the workforce and your customers.

Fill out the form to watch the on-demand webinar.

Speaker

John Chmaj

John Chmaj
Sr Director Product Strategy, Verint

 

Watch now

* indicates a required field

Registration is subject to Event Terms.
Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, Knowledge Management Techniques to Deliver Service Anywhere.  Keep an eye on your inbox!  We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands increase CX automation and deliver AI business outcomes now.