Analyst Report

ISG Research: Knowledge Management Buyers Guide

The emergence of AI as a tool to improve the efficiency of customer service has highlighted the need for enterprises to rethink how they create, manage, and share their company knowledge.

“By 2028, ISG Research asserts that 80% of contact centers will overhaul their knowledge management (KM) tools and processes, largely to serve the requirements of GenAI applications.”
 – ISG Research, Knowledge Management Buyers Guide

To gain a better understanding of the buying criteria for KM solutions, and to see why Verint Knowledge Management™ was named a leader in the market, download the ISG Research™ Knowledge Management Buyers Guide now.

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