Leveraging Voice of the Customer Analytics to Drive CX Automation

Start connecting silos to deliver superior CX

Are you leveraging Voice of the Customer data across the enterprise to move insights into action and impact?

As customer expectations rise and staffing levels remain flat, automation is your best option to continue providing a superior customer experience. The future of customer engagement requires organizations to leverage AI and it begins with listening to your customers at scale, harnessing insights, and acting on that feedback in real-time.

Companies that aim to deliver exceptional customer experience (CX) need to shift from passive surveys and follow-up, to proactively responding to customers, automating action, and in turn driving revenue and impact.

Watch this webinar to learn how AI is driving the latest CX automation innovations and best practices for connecting silos to deliver a superior CX, including how to:

• Use the latest CX automation platform to reduce customer effort and cost of service.
• Leverage inferred, indirect, and unstructured Voice of the Customer to listen, analyze and act faster.
• Shift from a reactive to a proactive approach to customer feedback.

Watch the webinar to learn how to deliver a superior CX.

Speaker

Daniel Ziv
Vice President, Experience Management and Analytics
Global GTM Strategy, Verint