Webinar

Megatrends To Watch Out For In 2025 And Beyond

The customer service landscape is constantly evolving. With innovative advancements and changing customer expectations, businesses need to stay ahead of the curve to remain competitive.
  • There is much talk of AI. But what does it mean to be AI-ready? We explore:
  • How Flexible scheduling for remote and hybrid work can reduce absenteeism and attrition, improving agent satisfaction and operational execution.
  • How self-service automation enables customers to handle transactions independently, reducing live agent costs and increasing customer satisfaction and sales.
  • Why combining knowledge and conversational data is pivotal for achieving success, and learn the secret to boosting efficiency in key metrics – it’s all about empowering your agents.
We share new, thought-provoking concepts. Be among the first to know what’s coming next. Register to watch our on-demand webinar and learn more.

Speaker

Trent Isaacs

Trent Isaacs
Senior Director, GTM Strategy for Real-Time Work
Verint

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