Neo BPO Reduces Employee Churn by 29%

Neo BPO Hypeone is a leading contact center outsourcer in Brazil with more than 15,000 employees. Like many BPOs, reducing employee turnover is a top priority. Neo BPO realized that a large portion of their turnover happened within the first 3 to 6 months, because the employee was a wrong fit for the role.

Neo BPO is now using the Verint Interviewing Bot during the candidate screening process to identify applicants with the right hard and soft skills for the job. The bot identifies the high performers who are most likely to succeed and stay in the role. With the Verint Interviewing Bot Neo BPO has reduced employee churn by 29% and is saving $7M USD annually.