Webinar

New Dynamics Influencing the Engagement Capacity Gap

On-Demand Webinar

Organizations have recovered from the initial shock and disruption of COVID-19. In the second year of post-COVID operations, constant, rapid change is the status quo. New pressures and considerations are adding new dynamics influencing the Engagement Capacity Gap™ and presenting organizations with a host of new challenges and opportunities.

We surveyed over 2,700 business leaders from all industries around the globe to learn how they’re adapting and what’s top of mind.

Watch this on-demand webinar to hear from special guest, Colin Shaw, CEO and Founder of Beyond Philosophy as he shares his experience with developing enduring customer relationships. Colin will join Verint’s Jenni Palocsik to discuss the importance of closing the Engagement Capacity Gap to enhance your customer experience.

Presenters


Colin Shaw, CEO and Founder, Beyond Philosophy

Colin is recognized by LinkedIn as one of the ‘World’s Top 150 Business Influencers’. He is Founder & CEO of Beyond Philosophy LLC who helps organizations grow by identifying hidden, unmet needs. Colin has written seven bestselling books on Customer-driven growth. He is the co-host of the highly successful Intuitive Customer podcast. Brand Quarterly readers also voted him one of the ‘top 50 Marketing Thought Leaders Over 50’ for two years in a row.


Jenni Palocsik, VP, Insights, Enablement and Experience, Verint

Jenni leads a team that delivers custom research and insights, focuses on customer and partner experience, provides global sales and partner enablement, supports go-to-market operations and strategic program management. She has a proven track record of more than 20 years in product strategy and marketing, content development and communications for customer engagement solutions, payments and financial services.

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