Analyst Report

New KPIs and Metrics for Intelligent Assistance​

The recent deployment of chatbots and intelligent virtual assistant (IVA) technology is affecting the contact and customer care centers in profound new ways.

In order to capture the power of conversational engagement models, new key performance indicators and benchmarks are emerging as the standard performance metrics to uncover a chatbot’s business impact.

Whether you’re looking to justify the procurement of intelligent virtual assistant technology or learn useful and proven core metrics that will benefit the continuous improvement of your existing solution, download your copy of this Opus Research report to learn about the new KPIs for intelligent assistants.

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